logo

Dhode - Frequently Asked Questions (FAQ)

Have questions about Dhode? Here's everything you need to know about our convenient and professional laundry services, including how it works, pricing, scheduling, and more.

1. About Dhode

  • What is Dhode?

    Dhode is an on-demand laundry and dry-cleaning service that offers pickup, washing, ironing, dry cleaning, and delivery straight to your doorstep. Our goal is to make laundry hassle-free.

  • Where is Dhode available?

    Dhode operates in multiple cities. To check if we are available in your area, enter your zip code in our app or website.

  • What services does Dhode provide?

    We offer washing, drying, ironing, stain removal, dry cleaning, and specialized fabric care. Our services are tailored to ensure your clothes are cleaned with the best techniques.

2. Scheduling & Pickup

  • How do I schedule a pickup?

    Scheduling a pickup is simple! Open the Dhode app, choose your preferred date and time, and confirm your order. A driver will be assigned to collect your laundry.

  • Can I reschedule my laundry pickup?

    Yes, you can reschedule or cancel your pickup through the app before the driver arrives.

  • How long does it take to get my laundry back?

    Standard service takes 24-48 hours. For express service, we deliver within 12 hours.

3. Pricing & Payment

  • How much does Dhode cost?

    Pricing varies based on the weight of your laundry, service type (wash & fold, dry cleaning), and any additional requests.

  • What payment methods do you accept?

    We accept credit/debit cards, PayPal, UPI, and digital wallets. Cash payments are not accepted.

4. Laundry Care & Quality

  • Do you separate colors?

    Yes, we sort your laundry into whites, lights, and darks before washing.

  • What detergents do you use?

    We use eco-friendly detergents that are gentle on fabrics and safe for sensitive skin.

5. Account & Support

  • How do I contact customer support?

    You can reach out to our 24/7 support team via the app chat, email, or phone.

  • How do I reset my password?

    Click Forgot Password on the login screen and follow the instructions to reset it.

Still Have Questions?

Contact our support team, or download the app to experience seamless laundry services!

Download Now